As we progress with our desktop strategies it is becoming clear that there are common themes that are competing with each other for priority. This depends on what is most important to your strategy will ultimately decide on what type of desktop delivery stack you will ultimately choose. There is no wrong or right answer, regardless of what the one-hit wonder desktop virtualization vendors may say. Their opinion will always lead you to their vision of desktop virtualization regardless of what is truly important for your organization. The answers that will lead you on your right path will be a trade-off and prioritization of;
- Lower TCO: Lower hardware & management costs and a standardized desktop
- Higher Productivity: High availability, high performance, low maintenance
- Security: Greater control of data, configuration and malware
- User Acceptance: Use case driven for flexibility, productivity and unique desktop experience
- Risk: Trade off the risk of an unproven delivery mechanism against perceived benefits
When organizations are considering user acceptance they will ultimately consider it as the trade-off against lower TCO and security. Because the new desktop virtualization vendors are also marketing their products with the user in mind, they are offering some degree of user personalization with the promise of lower TCO and a more secure computing environment. However, following this seemingly alluring path is also frought with risk. The term “one-hit wonder” refers to the fact that these vendors are providing technology whereby they provide the whole desktop virtualization delivery mechanism. They may only do one thing well but you have to take the whole stack with little option to swap components out. This makes these vendors a single point of failure in your whole desktop virtualization stack. Also, new and unproven technology usually requires significantly more support. Enterprises with thousands of users require a lot of support regardless of the maturity of technology. Start-up vendors are unlikely to have a support organization that won’t strain under this type of pressure. This risk will surely restrict the roll out to only where that benefit is seen as being absolutely essential. This will not lower TCO, as this will only really be realized with a homogoneous desktop delivery mechanism, not a heterogenous one where each use case has a completely different desktop delivery stack.
The key is to create a desktop delivery mechanism that suits all of your use cases and achieves the Lower TCO, gains the higher productivity and ensures security. Risk can be handled by creating a desktop delivery mechanism based on mature technology, proven enterprise level vendors and best of breed solutions that have been designed to work with multiple desktop delivery technologies. But to achieve this and satisfy all of the use cases will require a way to ensure user acceptance by task worker, knowledge worker and mobile worker alike.
The answer is strickingly simple, thankfully.
Choose the desktop delivery mechanism that suits your priorities and avoid trade-off for user acceptance by using a best of breed User Environment Management solution that can work with both your existing desktop delivery mechanism and your planned desktop strategy regardless of whether it is homogenous or heterogenous, physical or virtual.
AppSense User Environment Management products that provide the ability for users to create their own unique and productive desktop experience with personalizations, user data and user-installed applications are a perfect example of how user acceptance can be achieved over any desktop delivery mechanism. More to the point, they key to avoiding the trade-off is by providing a solution that helps IT manage the user personality. This is why granular policy management is so important. With AppSense, IT make the decisions as to the users entitlement to personalize and roam without fear of loss of data, applications and personalizations. AppSense also seamlessly automates the usually painstaking aspects of migrating a users unique desktop experience through a windows upgrade. A single best of breed User Environment Managemet solution, a single user personality, any desktop delivery mechanism. IT in control of it all. It couldn’t be simpler.
[…] desktop strategy, but as some recent articles have pointed out including a recent one I wrote on desktop strategy risk, this will be a requirement that needs a solution. Brian Madden has written a couple of articles on […]